CSR - Customer Service Representative/Dispatcher
Call The Whale Call The Whale Tiverton, RI Tiverton, RI Full-time Full-time $23 - $35 an hour $23 - $35 an hour 1 day ago 1 day ago 1 day ago Customer Care Representative/Dispatcher At Call The Whale we are a TEAM of Happy - Productive - Professionals who whale be there to go the EXTRA MILE to ensure PEAK PERFORMANCE for our customers plumbing, heating, cooling, hot water heating and drainage systems.
We take PRIDE in treating our CUSTOMERS, our TEAM and our COMMUNITY like a Captain of the ship.
This means DOING MORE, TRAINING MORE and DELIVERING MORE to BE the best home service provider we can BE!! We take pride in doing things right the first time, every time.
If this sounds great, we have the perfect career for you and you'll enjoy the benefits of joining our team! We offer compensation, benefits and perks not common to this industry.
As winner of the first Service TITAN of THE YEAR AWARD and other industry, national and local awards, advancing your career with CALL THE WHALE will help you to achieve higher levels of personal, financial and professional success.
When you are a CALL THE WHALE CCR/Dispatcher, you get:
10 paid Vacation days each year.
6 paid holidays each year.
401k Retirement Pension Plan - because we want our employees to retire at the end of their career.
100% Paid Health Insurance because we want our team members to stay safe and healthy during their career here.
Great advertising, so you have plenty of work to do ALL YEAR LONG! The opportunity to work in Rhode Island and Massachusetts Career Growth Opportunities because our team is not afraid to adapt and change as our industry advances and we learn and use new technologies and skills to allow you and the company to always be growing and succeeding.
Multiple Company Events because we believe that a family that plays together and celebrates together, stays together.
A fun state of the art, motivating work environment.
Company provided uniforms.
Employee discounts on all company provided services.
Come Surround Yourself with a Team of other like minded HAPPY - PRODUCTIVE - PROFFESSIONALS.
It just seems to make this work that much smoother! Job Type:
Full-time Basic Duties Answering incoming customer inquiries via telephone and e-mail.
Providing information about HVAC services offered by the company.
Scheduling appointments for HVAC services and dispatching technicians to job sites.
Communicating with customers to ensure their needs are being met and resolving any issues that arise.
Recording customer information and details of service requests in the company's database.
Issuing and collecting payments for services rendered.
Providing follow-up support and maintaining ongoing customers relationships through the renewals of maintenance memberships.
Receiving service requests from customers and creating work orders for HVAC technicians.
Managing the dispatch board to ensure HVAC technicians arrive on time to their assigned jobs.
Coordinating with other dispatchers and technicians to manage workloads and ensure timely completion of jobs.
Tracking the progress of service requests and updating customers on the status of their requests.
Ordering parts for specific jobs with the warehouse manager.
Recognizing an emergency service request and responding in a timely and efficient manner.
Qualifications A team player! Strong communication, problem-solving, and organizational skills.
Customer service experience.
Spanish-speaking is a plus, but not necessary.
Experience with Service Titan is required.
Up to $35 per hour based on experience.
Call The Whale is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
We is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at Call The Whale are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Call The Whale will not tolerate discrimination or harassment based on any of these characteristics.
Call The Whale encourages applicants of all ages.
Job Type:
Full-time Pay:
$23.
00 - $35.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance
Experience:
Service Titan:
1 year (Required) HVAC business:
1 year (Required) Ability to Commute:
Tiverton, RI (Preferred) Ability to Relocate:
Tiverton, RI:
Relocate before starting work (Required) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
We take PRIDE in treating our CUSTOMERS, our TEAM and our COMMUNITY like a Captain of the ship.
This means DOING MORE, TRAINING MORE and DELIVERING MORE to BE the best home service provider we can BE!! We take pride in doing things right the first time, every time.
If this sounds great, we have the perfect career for you and you'll enjoy the benefits of joining our team! We offer compensation, benefits and perks not common to this industry.
As winner of the first Service TITAN of THE YEAR AWARD and other industry, national and local awards, advancing your career with CALL THE WHALE will help you to achieve higher levels of personal, financial and professional success.
When you are a CALL THE WHALE CCR/Dispatcher, you get:
10 paid Vacation days each year.
6 paid holidays each year.
401k Retirement Pension Plan - because we want our employees to retire at the end of their career.
100% Paid Health Insurance because we want our team members to stay safe and healthy during their career here.
Great advertising, so you have plenty of work to do ALL YEAR LONG! The opportunity to work in Rhode Island and Massachusetts Career Growth Opportunities because our team is not afraid to adapt and change as our industry advances and we learn and use new technologies and skills to allow you and the company to always be growing and succeeding.
Multiple Company Events because we believe that a family that plays together and celebrates together, stays together.
A fun state of the art, motivating work environment.
Company provided uniforms.
Employee discounts on all company provided services.
Come Surround Yourself with a Team of other like minded HAPPY - PRODUCTIVE - PROFFESSIONALS.
It just seems to make this work that much smoother! Job Type:
Full-time Basic Duties Answering incoming customer inquiries via telephone and e-mail.
Providing information about HVAC services offered by the company.
Scheduling appointments for HVAC services and dispatching technicians to job sites.
Communicating with customers to ensure their needs are being met and resolving any issues that arise.
Recording customer information and details of service requests in the company's database.
Issuing and collecting payments for services rendered.
Providing follow-up support and maintaining ongoing customers relationships through the renewals of maintenance memberships.
Receiving service requests from customers and creating work orders for HVAC technicians.
Managing the dispatch board to ensure HVAC technicians arrive on time to their assigned jobs.
Coordinating with other dispatchers and technicians to manage workloads and ensure timely completion of jobs.
Tracking the progress of service requests and updating customers on the status of their requests.
Ordering parts for specific jobs with the warehouse manager.
Recognizing an emergency service request and responding in a timely and efficient manner.
Qualifications A team player! Strong communication, problem-solving, and organizational skills.
Customer service experience.
Spanish-speaking is a plus, but not necessary.
Experience with Service Titan is required.
Up to $35 per hour based on experience.
Call The Whale is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
We is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at Call The Whale are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Call The Whale will not tolerate discrimination or harassment based on any of these characteristics.
Call The Whale encourages applicants of all ages.
Job Type:
Full-time Pay:
$23.
00 - $35.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance
Experience:
Service Titan:
1 year (Required) HVAC business:
1 year (Required) Ability to Commute:
Tiverton, RI (Preferred) Ability to Relocate:
Tiverton, RI:
Relocate before starting work (Required) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
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